FAQ: The Bright Angle: Where Technology Meets Craft
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Do I get to choose a color?

Yes, indeed! We will contact you to make a color selection from the four colors on our Kickstarter Page.

Last updated: May 05, 2017 06:35

What's the deal with shipping?

We are charging the cost of shipping for everything for each individual pledge. However we include free shipping with membership Tier 2 and Tier 3. The Tier 1 membership you will be charged for shipping when you make a pledge but this will be a one time charge.

We did our best to calculate the international shipping. We wanted to provide our project pledges overseas. We want to make sure to include that if there are complications or large unexpected fees to ship your pledge international we will ask for you to make up the difference.

Last updated: May 05, 2017 07:19

I missed out on getting everything I wanted! Can I do that now?

Absolutely! This online shop we've set up allows you to add on items to your existing Kickstarter pledge at checkout.

Do I get to choose a color?

Yes, indeed! We will contact you to make a color selection from the four colors on our Kickstarter Page. We will send you a survey on Monday, June 26 and just ask that you respond with your color preference by July 1st so we can have your items to you as soon as possible!

What's the deal with shipping?

We are charging the cost of shipping for everything for each individual pledge. However we include free shipping with membership Tier 2 and Tier 3. The Tier 1 membership you will be charged for shipping when you make a pledge but this will be a one time charge. We did our best to calculate the international shipping. We wanted to provide our project pledges overseas. We want to make sure to include that if there are complications or large unexpected fees to ship your pledge international we will ask for you to make up the difference.

I'm a member, how do I pick my different items? When we send you a color survey on June 26, you will also be able to select what pieces you want!

Q: Can I opt for local pickup?

A: Absolutely! We love our local supporters. Please email Backerkit support ("Need Help" button in your survey link) and we will get you set up to pick up locally. Once your item(s) is ready we will send you an email to schedule a pickup.

Shipping Updates

Current Estimated Shipping Date: August 2017

Last Updated At: 06/02/17
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://the-bright-angle.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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